A.G.E. Labs ("A.G.E. Labs," "we," "us," or "our") provides AI-powered phone, SMS, and appointment-booking systems for appointment-driven businesses. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices when you use our website, forms, booking tools, or messaging systems.
1. Information We Collect
- Contact information such as your name, email address, mobile phone number, business name, and information you submit through forms or booking requests.
- Communication information such as SMS messages, voicemail details, call logs, form entries, appointment activity, and support inquiries.
- Usage and device information such as IP address, browser type, device type, pages visited, referral source, and interaction data collected through cookies and analytics technologies.
2. How We Use Information
- To respond to inquiries and provide requested information.
- To schedule, confirm, and manage appointments or consultations.
- To send non-marketing SMS messages to contacts who have expressly opted in, including appointment confirmations, reminders, scheduling updates, and responses to their inquiries.
- To operate, maintain, troubleshoot, improve, and secure our website, forms, and communication systems.
- To meet legal obligations and protect our rights.
3. SMS Opt-In, Consent, and Messaging
A.G.E. Labs offers non-marketing text messages about appointment confirmations, reminders, scheduling updates, and responses to your inquiries. We do not send promotional or marketing text messages through this messaging program.
You may opt in through our appointment-booking form at our website by providing your mobile phone number and actively selecting a separate SMS consent checkbox that is unchecked by default. Providing a phone number or submitting the form alone does not constitute SMS consent. SMS consent is not combined with email signup or acceptance of our Terms of Service.
SMS consent is optional and is not a condition of purchase or scheduling an appointment. You may submit the booking form without selecting the SMS checkbox.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. After opting out, you may receive a final message confirming your unsubscribe request. Reply HELP for assistance, email [email protected], or call 213-769-9025.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For additional messaging details, see our Terms of Service.
4. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to understand site traffic, improve website performance, measure campaign effectiveness, remember user preferences, and support website functionality. These technologies may collect browser, device, and page interaction data.
5. Data Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. User Rights and Choices
You may request access to, correction of, or deletion of your personal information, subject to applicable law. You may unsubscribe from marketing emails, if received, using the unsubscribe link in the message. You may opt out of SMS messages at any time by replying STOP. To request updates or exercise your rights, contact [email protected].
7. Sharing of Information
We do not sell personal information. We may share information with service providers that help us operate our website, scheduling tools, CRM, phone systems, hosting, messaging, and analytics platforms, only as needed to provide and support our services and subject to the SMS-specific restrictions in Section 3. These service-provider disclosures do not authorize use of mobile information for third-party or affiliate marketing or promotional purposes.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised last-updated date. Changes to this policy do not, by themselves, enroll you in text messaging or expand your SMS consent to marketing messages.
9. Contact Us
For questions about this Privacy Policy or our privacy practices, email [email protected] or call 213-769-9025.